- Set goals and identify accounts with overdue payments by tracking delinquency status.
- Actions- Call strategies, e-blasts, letter campaigns and application of personalized timeshare collection protocols, encouraging on-time payments, automated payment plans that can maintain a good account record.
- Timeshare loan management and maintenance fee billing. Executive and detailed loan reports.
- Determine the corresponding collection strategy according to aging delinquent brackets and agent negotiation skills and capabilities.
- Personalized and effective client communication on a daily, weekly and monthly basis.
