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Client Success Story

Industry: HospitalityDepartment: Loans Services Department RESULTS ACHIEVED in 6 months Increase in current accounts Increase in value of portfolio 100% Decrease in 1-45 days delinquency from 12.10% to 3.06% *The results above show a substantial increase in current accounts and

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Sales Performance

THE CHALLENGE: Trinity’s client experienced difficulties in communications between the resorts and their customers. There was a disconnect in the services provided after an initial reservation was booked and prior to the customer’s arrival to the resort. The lack of follow through with each customer created an unremarkable customer experience that did not stand out from its competitors.

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